McKenna BMW
McKenna BMW, located at 10900 Firestone Blvd in Norwalk, CA, is a standout in the world of luxury car dealerships. With a reputation for exceptional customer service and a dedicated team of professionals, McKenna BMW goes above and beyond to cater to the needs of their clients.
One customer, Divine P., raved about the outstanding service provided by Erick Lopez, praising his responsiveness, professionalism, and honesty. Another customer, Gwenda N., highlighted the personalized attention she received from the service department, particularly mentioning her positive experience with service advisor Daniel.
On the other hand, some customers like Judy L. and Berenice V. had less than stellar experiences, citing issues with scheduling and communication. Despite these isolated incidents, McKenna BMW continues to impress with their commitment to customer satisfaction.
Overall, McKenna BMW is a top-tier dealership that stands out for its exceptional service, knowledgeable staff, and high-quality vehicles. Whether you're in the market for a new BMW or in need of service for your current vehicle, McKenna BMW delivers an exceptional experience that is sure to leave you satisfied.
McKenna BMW Menu
Location
Address: 10900 Firestone Blvd Norwalk, CA 90650
Phone: (562) 219-4570
Business info
- Accepts Credit CardsYes
- Free Wi-FiYes
- Gender-neutral restroomsYes
Last Reviews
-
Author: Divine P.
I contacted BMW right at closing time and Erick Lopez was kind enough to respond . Not only was he great over the phone and fast to respond , but was pleasurable to speak with . The following morning I asked about a deal on a BMW I have been eyeing and within minutes got something professionally emailed to me. ... I had contacted another BMW dealership and the sales guy hasn't even sent me what I asked about saying " they were with another customer"...he said that twice .. yesterday and this am! If you want accurate service , great salesman and honesty go here .... Impressed !!! Erick Lopez is the man!!! PS; I live in Palm Springs and we don't have a lot of inventory ! So Erick made my questions fast easy and accurate ! Ask for Erick!
-
Author: Gwenda N.
What I love about McKenna BMW, everyone makes you feel special once you pull up to the service department. Special thanks to Daniel my service advisor this time. My loaner car was a 2024 330I, Love it!!
-
Author: Brenda F.
This review is just a little late, but I purchased my BMW 330i from MCkenna BMW and i am so happy with my car and the on going services my car needs. First I highly recommend asking for James Warren he is a great salesman very patient and answers any questions you might have after. Then the service center is amazing as well, i have taken my car in for oil changes and its amazing i love the service each time they wash & vacuum your car, also i need to point out that you will never loose any belongings you might forget in your car, today i picked up my car from the service center and there was some cash on the cup holder i had just in the car. I highly recommend McKenna BMW
-
Author: Judy L.
Hey service department How about you update your website with the dates you are open and block out the dates you are closed? Or how about a phone call canceling my appointment on 5/27? No that would make sense. Instead I'm able to make a service appointment I showed up to my appointment only to see that you are closed. Yes it is a holiday but why does your website allow me to make an appointment? I also received a text confirming my appointment. I'm sorry to say I'm very disappointed because I've only received excellent service in the past. Unfortunately you dropped the ball this time